TurboTenant Review (2026): A Renter's Honest Take on a Landlord Tool
TurboTenant is free for landlords and great for property management — but it's built for landlords, not tenants. Here's what renters need to know.
Honestkey™ Team
Property Management
The move-in inspection is one of the most important—and most underestimated—steps in property management. A thorough, documented [move-in inspection](/glossary/move-in-inspection) protects your property, supports a fair [security deposit return](/glossary/security-deposit-return), reduces disputes, and sets a professional tone for the entire tenancy. Yet many landlords skip it entirely or rush through a vague walkthrough without photos, signatures, or written records.
This guide covers everything you need to conduct move-in inspections that hold up under scrutiny—whether that scrutiny comes from a tenant, a judge, or your own insurance company.
A [move-in inspection](/glossary/move-in-inspection) (sometimes called a [property inspection](/glossary/property-inspection) at move-in) creates a shared, signed record of the unit's condition when the tenant takes possession. That record serves multiple purposes throughout the tenancy and beyond:
When you withhold any portion of the [security deposit](/glossary/security-deposit), you need to demonstrate that the damage existed at move-out and was not present at move-in. An [itemized deductions](/glossary/itemized-deductions) statement is only as strong as the baseline it's compared against. Without a signed, detailed move-in report and date-stamped photos, you're relying on your word against the tenant's—and courts tend to give the benefit of the doubt to the tenant when documentation is absent.
Tenants who participate in the inspection and see that you document condition fairly are significantly more likely to accept legitimate deductions at move-out and less likely to file complaints or take you to small claims court. A transparent process at the start creates goodwill that lasts the entire tenancy.
Many states expect or require a written move-in checklist or inspection. Some require that the tenant be given the opportunity to participate and sign. Others require the landlord to provide a copy of the completed inspection within a set number of days. Failing to provide a required inspection or checklist can weaken your position in a deposit dispute or, in some states, bar you from retaining any of the deposit.
If you ever need to file an insurance claim for property damage during a tenancy—or defend against one—the move-in inspection provides a documented baseline of the property's condition. Insurers and adjusters value timestamped photos and signed reports.
Investing 30–60 minutes in a thorough [move-in inspection](/glossary/move-in-inspection) can save hours of disagreement and thousands of dollars in potential litigation later.
A thorough inspection covers every room and every surface that could be subject to damage, wear, or dispute. Use a structured checklist so nothing is missed. For each item, note its condition as "good," "fair," "wear," "damage," or "missing," with brief descriptions of anything that isn't in good condition.
**Walls and ceilings:** Note the paint condition (scuffs, marks, stains, peeling), any holes or cracks, and the condition of trim and baseboards. Record the paint color if relevant to your touch-up policy.
**Floors:** Document carpet condition (stains, wear patterns, burns), hardwood or laminate condition (scratches, warping, gaps), and tile condition (cracks, missing grout, loose tiles).
**Doors and windows:** Check operation (do they open, close, and lock properly?), screen condition, weatherstripping, and glass integrity.
**Kitchen appliances:** Test the stove/oven, refrigerator, dishwasher, microwave, and garbage disposal. Note any dents, scratches, missing parts, or operational issues. Record model numbers if you track appliance age for replacement planning.
**Plumbing and fixtures:** Check every faucet for leaks and water pressure. Inspect under sinks for water damage. Check toilet operation and caulk condition around tubs and showers.
**Electrical:** Test every outlet and switch. Note any that are non-functional. Check light fixtures and confirm all bulbs are present and working.
**HVAC:** Run the thermostat in both heating and cooling modes (if seasonal). Check the filter date and condition. Note any unusual noise or smell.
**Safety equipment:** Test all smoke detectors and carbon monoxide detectors. Record their locations and confirm they are within their replacement date. This is also a good time to confirm fire extinguisher presence and expiration if applicable.
**Exterior/patio/balcony (if applicable):** Note the condition of any outdoor space, fencing, railings, lighting, and landscaping that the tenant is responsible for.
Written descriptions are essential, but photos and video are what win disputes. Follow these practices:
Store everything digitally—cloud backup is best—and ensure the files are named or tagged by unit and date so they're easy to retrieve at move-out.
Whenever possible, conduct the [move-in inspection](/glossary/move-in-inspection) with the tenant present. A joint inspection has several advantages:
When the tenant participates and signs, they are far more likely to accept legitimate [itemized deductions](/glossary/itemized-deductions) at move-out and far less likely to dispute in court.
If the tenant is unavailable for the joint inspection (e.g., they moved in while traveling), offer to reschedule within a short window. If they decline or don't respond, conduct the inspection yourself, document everything thoroughly with photos and video, and provide the tenant with a copy. Note on the form that the inspection was offered and the tenant did not participate.
If the tenant refuses to sign, note the refusal on the form and keep your own record. A landlord-only inspection is better than no inspection, though it carries less weight in a dispute than a jointly signed report.
Use the same checklist template for every unit of the same type. This ensures nothing is missed and creates a consistent standard across your portfolio. Customize by unit type (studio, one-bedroom, townhome, etc.) and by any unit-specific features (fireplace, in-unit laundry, patio).
Include a dedicated section or line for "tenant comments" on the checklist. This gives the tenant space to note anything they want on the record—pre-existing damage you may have overlooked, appliance concerns, or questions about who is responsible for what. Acknowledging their input builds trust and strengthens the document.
Paper checklists work but are easy to lose and hard to search. Digital tools—whether a property management platform, a shared document, or a dedicated inspection app—make it easier to attach photos, store records, search by unit or date, and share copies with tenants. Whatever format you use, ensure backups exist and that you can retrieve the inspection quickly at move-out.
Keep signed checklists and all associated photos for at least the duration of the tenancy plus the statute of limitations for deposit disputes in your state (often 2–4 years after move-out, but varies). Retaining them longer is good practice, especially if you manage a large portfolio and want historical records for maintenance planning or insurance claims.
At move-out, conduct a [property inspection](/glossary/property-inspection) using the same checklist structure. Compare the move-out condition to the move-in report, photo by photo and room by room. Only charge for damage beyond [normal wear and tear](/glossary/normal-wear-and-tear)—faded paint, minor scuffs from furniture, and worn carpet in traffic areas are the landlord's cost, not the tenant's.
Prepare the [itemized deductions](/glossary/itemized-deductions) statement by referencing specific items from the move-in and move-out reports. For example: "Living room wall: no holes documented at move-in (see photo 3); three large holes found at move-out (see photo 14). Repair cost: $150." This level of specificity is what holds up in court and satisfies state itemization requirements.
Return the deposit balance and the itemized statement to the tenant within your state's deadline. The move-in inspection is the foundation of a defensible [security deposit return](/glossary/security-deposit-return) process.
Requirements vary by state. Many states require that the tenant be given a written checklist or the opportunity to inspect and note the unit's condition at move-in. Some (e.g., Georgia, Maryland, Michigan, Virginia, Wisconsin) have specific statutory requirements for the form or timing. Check [your state](/rights/ca) for exact requirements. Even where not legally required, conducting a thorough inspection is strongly recommended as a best practice.
Give tenants a window (commonly 48–72 hours or up to one week) to submit additional items they noticed after move-in. Add those items to the inspection record with a note of the date reported. This reinforces that the process is fair and complete.
Keep them for at least the statute of limitations for deposit or property-damage claims in your state—often 2–4 years after move-out. For portfolio-level record-keeping, insurance, and audit purposes, retaining records for 5–7 years is common. Digital storage makes long-term retention inexpensive.
Yes, and you should. Using the same structure for both inspections makes side-by-side comparison straightforward and ensures you're evaluating the same items at both endpoints. This consistency is exactly what courts and mediators look for when reviewing [itemized deductions](/glossary/itemized-deductions) and [security deposit return](/glossary/security-deposit-return) disputes.
Skipping them entirely—or doing them without photos and without the tenant's signature. A checklist with no photos is weak evidence. A checklist the tenant never signed is weaker still. The combination of a signed checklist and date-stamped photos is what protects you.
**Streamline inspections:** Use Honestkey™'s tools to support [move-in inspection](/glossary/move-in-inspection) documentation and [lease compliance](/glossary/lease-compliance). [Upload a lease](/upload) to get started or view [pricing](/pricing) for your portfolio.
TurboTenant is free for landlords and great for property management — but it's built for landlords, not tenants. Here's what renters need to know.
A practical checklist to keep your leases legally compliant across security deposits, notices, and state-specific rules. Reduce risk and avoid costly mistakes.
State-by-state guide for property managers: deposit limits, return deadlines, escrow rules, and itemized deductions so you stay compliant everywhere you operate.
Upload your lease and let Honestkey™ flag the issues mentioned in this article — and many more — against your state’s laws.
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