Our refund promise

Why we offer this

Honestkey™ exists to help renters. If our analysis doesn't actually help you, we don't want your money. Most refund policies are written to protect the company. This one is written to protect you.

What's covered

1. Your first paid scan — 7 days, no questions asked

The first time you pay for a lease scan or rent analysis, you have 7 calendar days from the purchase date to request a full refund. You do not need to explain why. You don't need to delete the report or argue about whether the analysis was correct. Just email us.

2. Legacy annual plans — 14-day money-back guarantee

We no longer sell new tenant annual plans. Existing annual customers keep their original 14-day money-back guarantee from the initial purchase date. After 14 days they can cancel to stop the next renewal, while keeping credits and access through the current period.

3. Failed scans — always refunded

If a scan fails to process, returns no usable results, or our system errors out before you get a report, we refund it. This isn't a special favor — you paid for an analysis and didn't get one. Refunds for failed scans are honored within 30 days of purchase.

4. Duplicate or accidental charges

If you were charged twice for the same purchase, or charged for a plan you didn't intend to buy, contact us and we'll reverse the charge. There is no time limit on fixing billing mistakes that are clearly errors.

What's not covered

We have to be honest about a few edge cases so you're not surprised:

• Second and later paid scans, after the 7-day window has passed on your first. Once you've used Honestkey™ and decided it works for you, additional one-off scans are final once delivered. The free preview shows you the risk score and top issues before you pay — use it.
• Chargebacks filed without contacting us first. If something went wrong, please email support@honestkey.com first. We almost always fix it faster than your bank can.
• Refund requests made well past the windows above (e.g. a refund on a 6-month-old purchase). We're a small team and we have to draw the line somewhere.

How to request a refund

Email support@honestkey.com from the email address on your account. Include:

• The order ID or purchase date (helpful but not required)
• Whether you want the scan deleted from your account or kept

You do not need to explain why you want the refund. We won't talk you out of it.

How long refunds take

We process refund requests within 2 business days of receiving your email. The actual money typically returns to your card within 5–10 business days after we process it — that part is on your bank, not us. International cards sometimes take longer.

If 10 business days have passed and you don't see the refund, email us again and we'll send you the Stripe transaction ID so your bank can locate it.

State-specific notes

A few US states have consumer-protection laws that go beyond this policy (for example, California's automatic-renewal disclosures, or longer mandatory cancellation periods in some states). If your state guarantees more than what's written here, your state's law wins — we will honor whichever is more generous to you. You don't need to cite the statute; we'll figure it out.

Your statutory rights

Nothing in this policy limits any rights you have under applicable consumer-protection laws. This refund policy is in addition to, not instead of, the protections you already have.

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